Frequently Asked Questions


How do I determine my hat size?

Part of our consultation process is to help you find your hat size. If you’re curious, here is a post that will show you how to measure your head and find your hat size.

Do you provide hat cleaning or Hat Reshaping?

Currently we only provide these services on hats that are purchased from our store.

How do I clean my hat?

If you want to remove:

  • Debris and Tiny Fibers

    • Use a horsehair brush to knock of larger debris and then a lint roller to get into the creases.

  • Stains

    • Wait at least 24 hours for the stain to completely dry, then use 120-200 grit sandpaper to buff out the stain.

Always brush felt counterclockwise to finish.

Are Walk-ins welcome?

Due to the nature of our business being both virtual and in-person, we prefer that you book an appointment so we can give each and every customer our undivided attention.

If I bring my own hat in, will you decorate it for me?

We currently only embellish and style hats that we made, however, we do have hat accessories you can purchase to style your own hat.

What’s the difference between rabbit and beaver felt?

Rabbit Felt Hats

Luxurious yet durable option at a mid-range price point.

  • Made from rabbit fur; smooth, luxurious texture.

  • Extremely durable; naturally water-resistant; resists pilling and wear over time.

  • Lightweight yet warm, providing excellent insulation and breathability.

  • Polished, elegant look; holds shape well over time; ideal for premium and formal wear.

  • Naturally repels water; suitable for various weather conditions, including rain.

  • More expensive than wool but affordable compared to beaver felt; a balance of luxury and practicality.

  • Style, formal events, and outdoors in unpredictable weather.

Beaver Felt Hats

Ultimate in luxury, durability, and weather resistance—perfect for those who want the best of the best.

  • Made from beaver fur; incredibly soft, dense, and silky with a premium feel.

  • Exceptionally durable; even more water-resistant and long-lasting than rabbit felt.

  • Superior warmth with breathability; lightweight yet robust.

  • Highly luxurious, sleek, and refined; maintains shape impeccably, even with heavy wear.

  • Outstanding water resistance; ideal for wet or unpredictable weather.

  • Premium price point; a true investment piece for serious hat enthusiasts.

  • Ideal for luxury, heirloom-quality hats, high-end formalwear, and demanding outdoor conditions.